Contact Us
Keeping your details secure
The contact form is for questions about the review process, corrections and feedback on what we publish. It is not a channel for anything sensitive. Never send bank account numbers, card details, passwords, PINs, copies of identification documents or utility bills through this form. No website that asks for those through a general contact page is handling them responsibly, and we do not want them either. If any message arrives containing that material, we will not use it and will ask you to resend with the sensitive parts removed.
Treat unsolicited requests for financial information with the same caution you would apply anywhere else online. Legitimate operators do not ask customers to transmit credentials through web forms, and no staff member here will ever request them from you.
When the form is the wrong place
If you are experiencing gambling-related difficulty, the contact form is not the right destination. Those conversations belong with dedicated support services that are trained to help, and several operate free helplines and online chat in Australia. A quick web search for gambling help services in your state or territory will surface the appropriate organisation, and the response is immediate rather than waiting on an editorial inbox.
For account-level problems with Speedy itself, such as a deposit that has not landed or a withdrawal dispute, contact the casino's own customer support team directly. They hold your account records and can act on them; we cannot. Self-exclusion requests must also go to the operator, never to a review site.
Language and reply times
Our team reads and replies in English, and that is the only language we can guarantee a response in. Messages in other languages may not reach a staff member who can handle them properly, so please write in English to avoid a wasted exchange.
We aim to respond within a reasonable time, but the form is not monitored around the clock. If your matter is urgent, treat it as such and go to the appropriate service above rather than waiting on us. We do not store message content longer than necessary to address the enquiry, and we do not pass your details to third parties.